Tapedex

Privacy Policy

Last updated: August 25, 2026

This Privacy Policy explains how New Age Radio Ltd, a company registered in England and Wales (company no. 17417620) with its registered office at 184 Victoria Road, Swindon, SN1 3DF, United Kingdom ("New Age Radio", "we", "us"), collects, uses, and protects your information when you use the Tapedex iOS app and related services (the "Service"). We are the data controller for the personal data described in this policy. If you have questions, contact us at support@newageradio.net or by post at the address above.

1. Information we collect

Information you give us

• Account information — email address, display name, username, and password (or your Apple / Google sign-in identity). A phone number is optional. We also collect your date of birth during profile setup to verify you meet the minimum age; it is never shown publicly.
• Profile content — profile photo, banner, bio, and other details you add.
• Content you create — audio posts, comments, likes, playlists, direct messages (text, voice, photos, and videos), and anything else you share.
• Support messages — anything you send through the in-app contact form.

Information collected automatically

• Coarse location (optional) — if you grant location access, we derive a city-level region (for example "Vilnius, LT") to surface nearby trending audio and optionally tag your posts with a region. We do not store your precise GPS coordinates. You can disable this at any time in Settings, or enter a city manually instead.
• Usage data (opt-in) — interactions with the app (e.g. plays, likes, searches) used to improve the Service, collected through Firebase Analytics only if you enable usage analytics. We ask when you first join, and you can change your choice at any time in Settings → Account Privacy.
• Crash and diagnostic data — collected through Firebase Crashlytics to fix bugs.
• Device push tokens — to deliver notifications you have enabled.

2. How we use your information

• Provide and operate the Service (accounts, feeds, messaging, notifications).
• Process audio you record and text you write — including optional caption generation, text-to-speech narration, and voice effects.
• Personalize discovery (e.g. nearby and trending content).
• Keep the community safe — content moderation, report handling, abuse prevention, and enforcing our Community Guidelines.
• Respond to support requests and send important account emails (e.g. sign-in alerts, account-deletion confirmations).
• Comply with legal obligations.

Legal bases (GDPR / UK GDPR)

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

• Performance of a contract (Art. 6(1)(b)) — operating your account and the core features of the Service, including hosting your content, messaging, notifications, and processing audio or text you ask us to process.
• Consent (Art. 6(1)(a)) — usage analytics and optional features such as location-based discovery and push notifications. You can withdraw consent at any time in Settings or your device settings.
• Legitimate interests (Art. 6(1)(f)) — keeping the Service safe and secure (moderation, abuse prevention, sign-in alerts, crash diagnostics) and defending legal claims.
• Legal obligation (Art. 6(1)(c)) — responding to lawful requests and meeting our regulatory obligations.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects, and we do not use it for cross-context behavioral advertising.

3. What is public

Tapedex is a social network. The following is visible to other users by default: your profile (name, username, photo, bio), your public posts, comments, likes shown on content, follower/following lists, and the optional coarse region tag on posts. If you set your account to private, your posts are visible only to approved followers.

Audio and image files attached to posts are delivered through content URLs. These URLs are not guessable, but anyone who has a link to public content can access the file it points to. Direct messages are visible only to the participants of the conversation.

4. Who we share information with

We share data only with service providers that help us run Tapedex, under contracts that limit how they may use it:

• Google Firebase (Google LLC) — authentication, database, file storage, push notifications, analytics, and crash reporting.
• ElevenLabs — speech processing (transcription, text-to-speech, and voice effects) on audio and text you choose to process.
• Email providers — for transactional and support emails.

We may also disclose information when required by law, to protect the safety of users, or as part of a merger or acquisition (we would notify you of any ownership change).

5. Data retention and deletion

• Delete your account in-app — Settings → Account → Delete account. Your account is hidden immediately and permanently deleted after a 30-day grace period (you can cancel by signing back in within those 30 days).
• When deletion completes we erase your profile, posts, comments, likes, playlists, notifications, and the messages you sent. Messages you received may remain visible to the other participant, marked as from a deleted account.
• Some records (e.g. moderation reports) may be retained where required for legal or safety reasons.

How long we keep other data

• Analytics and crash data — retained by Firebase for up to 14 months (analytics) and 90 days (crash reports), then deleted or aggregated.
• Server logs and rate-limiting records — kept for up to 90 days for security and abuse prevention, then deleted.
• Moderation reports and enforcement records — kept for as long as needed to handle the report, prevent repeat abuse, and meet legal obligations, typically no longer than 2 years after the case is closed.
• Support emails — kept for up to 2 years so we can follow up on past requests.

6. Your rights

Depending on where you live (including under the EU GDPR, the UK GDPR, and the California CCPA), you have the right to access, correct, export, delete, or restrict the processing of your personal data, and to object to processing or withdraw consent. We do not "sell" or "share" personal information as those terms are defined under the CCPA, and we do not discriminate against you for exercising your rights.

• Export — request a copy of your data in-app (Settings → Account), delivered by email.
• Delete — delete your account in-app as described above.
• Everything else — email support@newageradio.net and we will respond within 30 days. You also have the right to lodge a complaint with your local data-protection authority.

7. Children

Tapedex is not for children under 13 (or the higher minimum age required in your country). We do not knowingly collect data from children under 13. If you believe a child is using Tapedex, report the account in-app or email us and we will remove it.

8. Security

Data is encrypted in transit, access to production systems is restricted, and private data (such as your email, phone number, and block list) is protected by server-side security rules. No system is perfectly secure, so please use a strong, unique password.

9. International transfers

Our primary data storage is located in the European Union and the United Kingdom (Google Cloud, London/EU regions). Transfers between the UK and the EU are covered by mutual adequacy decisions. Some providers may process data in other countries; where they do, transfers are protected by appropriate safeguards such as Standard Contractual Clauses (and the UK International Data Transfer Addendum where applicable).

10. Changes to this policy

We may update this policy from time to time. We will post the new version here and update the date above; for significant changes we will notify you in the app.

11. Contact

New Age Radio Ltd (trading as Tapedex)
Registered in England and Wales, company no. 17417620
Registered office: 184 Victoria Road, Swindon, SN1 3DF, United Kingdom
Email: support@newageradio.net

Our representative in the European Union for GDPR purposes (Art. 27) is Kaujahn Marouf, Postfach 9, 1165 Wien, Austria (kaujahn@gmail.com).